“Each person brought a unique skill set, diverse experience and new angles. They became open to a culture of change and having the harder discussion. I think they would say it’s not an easy process, but it’s definitely worthwhile.”
Onur Pakkanlillar, lead industrial engineer at the IWK, has been guiding Mental Health & Addictions through LEAN Value Stream Analysis for the past two years. The results thus far have been very positive, with outcomes including decreased wait times, increased client happiness, and increased staff satisfaction. Pakkanlillar credits the engagement of clinicians, staff and key leadership to making LEAN a success.